【About the Role】
As a Customer Fulfillment Specialist, you will support overseas customers throughout the order fulfillment process, from order processing and shipment coordination to final delivery. You will work closely with customers, Account Managers, and internal teams to ensure smooth order execution and on-time delivery.

【Job Responsibilities】
1.Manage customer orders and daily order fulfillment processes through Oracle systems.

2.Coordinate with overseas customers and internal teams on order status, shipment arrangements, and delivery schedules to ensure on-time delivery.

3.Follow up on order and shipment progress and assist in resolving delivery, logistics, or order-related issues.

4.Handle international shipping operations, including shipping documentation, AWB / BL tracking, RMA shipments, and courier arrangements.

5.Support order-related operational processes, including workflow approval, AR status follow-up, credit applications, and customer-required documentation.

6.Work closely with Account Managers, Logistics, Finance, and other cross-functional teams to ensure smooth daily operations.

工作經驗：3年以上
學歷限制：大學

休假制度：週休二日