1.Proactive in high service quality, mitigation partner and customer in products testing and troubleshooting.
主動提供品質服務，緩解客戶及合作夥伴在產品測試與障礙排除方面的問題
2.Introduction, demonstration, training, and promotion of products to either existing customers and partners or new potential guests.
向現有客戶和合作夥伴或新的潛在顧客介紹、展示、訓練，以及產品推廣。
3.Communicate with the PM, handle customer issues, and conduct basic product training for the sales team.
與PM進行溝通，處理客戶問題，以及對業務團隊進行產品的基礎訓練。
4.To carry out preliminary mitigation suggestions on immediate attack events and do an escalation and inform the other team if necessary.
對即時攻擊資安事件進行初步的緩解建議，必要時向其他團隊反應及通知
5.Handle the product issues from customers and partners, and assist them in solving product related technical issues.
處理客戶及合作夥伴有關產品的問題，協助解決產品相關的技術問題。
6.Write technical documents for customer and partner training, such as the console handbook, routine operational handbook, troubleshooting process docs, etc.
撰寫客戶和合作夥伴訓練的技術文件，如：主控台手冊、操作手冊、故障處理流程說明文件等。

工作經驗：1~2年以上
學歷限制：專科`大學`碩士`博士
科系限制：
附加條件：1.High EQ, Good communication skills, detail-oriented, and well-organized.
高EQ，善於溝通，注重細節，做事有條理
2.High self-discipline in follow-up on jobs.
在任務進度上具備高度自律的特質
3.Possess a proactive character
具有積極進取的特質
4.Good at IT technology and cybersecurity know-how with a growth mindset.
擅長IT技術和資安知識，具備持續精進的思維。
5.Familiarity with cybersecurity products and features if knowing the EDR-related products will be better.
熟悉網絡安全產品和特性，如了解EDR相關產品則佳。
6.Those with cybersecurity diagnosis or isolation analysis ability are given priority.
具有網絡安全診斷或隔離分析能力者優先錄取。